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Terms and Conditions — SME Marketplace

1. Acceptance of Terms: By accessing or using the SME Hub Marketplace, the client agrees to these Terms and Conditions in their entirety. Any deviation or exception must be agreed upon in advance and in writing by both parties. Clients' own terms and conditions shall have no effect, regardless of when they were issued.
2. Payment TermsI: nvoices are payable within 30 working days from the date of issue, unless an alternative payment period is specified on the invoice or order. In the event of non-payment by the due date, the Marketplace reserves the right to apply a late payment fee of up to 10% of the outstanding amount. Continued non-payment may result in the suspension of services without prior notice, in accordance with applicable Saudi regulations.
3. Debt Recovery: If a payment remains outstanding for more than sixty (60) days beyond the due date, the Marketplace reserves the right to engage a licensed debt recovery service. All associated legal and recovery costs shall be borne by the client, in accordance with the regulations set by the Saudi Central Bank (SAMA) and relevant Saudi commercial laws.
4. Withholding Tax & Zakat Compliance: All payments shall be made in full, net of any applicable deductions. Clients are responsible for fulfilling their own obligations under Saudi tax and Zakat regulations, as governed by the Zakat, Tax and Customs Authority (ZATCA). The Marketplace shall not be liable for any costs or deductions arising from the client's tax obligations. Invoice amounts are due in full and are not subject to reduction on account of any applicable local tax or levy.
5. Service Delivery: The Marketplace shall make reasonable efforts to deliver services in a timely and professional manner, in accordance with agreed timeframes. However, service delivery obligations are best-effort in nature and do not constitute a guarantee of specific outcomes or results. The Marketplace shall not be held liable as a third party in any dispute or claim brought against the client by an end consumer or third party.
6. Claims & Disputes: Any claims relating to service delivery or performance must be submitted in writing to the Marketplace's registered address within eight (8) days of the service being rendered or the goods being delivered. Claims submitted after this period will not be considered admissible. Disputes shall be handled in accordance with the relevant Saudi commercial dispute resolution procedures.
7. Governing Law: These Terms and Conditions are governed exclusively by the laws of the Kingdom of Saudi Arabia, including the relevant provisions of the Saudi E-Commerce Law, the Communications, Space & Technology Commission (CST) regulations, and any other applicable Saudi legislation. Any disputes arising from these terms shall be subject to the jurisdiction of the competent Saudi courts or the relevant arbitration body as stipulated by Saudi law.